Frequently Asked Questions (FAQ)
1. Do you accept insurance, and why might some patients still choose out-of-network or self-pay options?
We are pleased to announce that we now accept insurance. If you’re unsure about your coverage, please contact our office for verification before your appointment. Some patients may still prefer out-of-network or self-pay arrangements to enjoy longer appointment times, a trauma-informed approach, and integrative treatments that may not be as readily available through traditional insurance models. Rest assured that the choice is always yours: we work with your insurance whenever possible, but also provide self-pay options for those seeking a more flexible, personalized experience.
2. How do insurance acceptance and self-pay options benefit patients?
By accepting insurance, we can streamline the process for many patients, minimizing out-of-pocket costs. For those whose plans we are not in-network with—or who simply value greater privacy and autonomy—self-pay remains available. We can also provide superbills for you to submit to your insurance if you have out-of-network benefits.
3. How does the practice handle appointment cancellations?
Because we set aside dedicated time for each patient, cancellations made with fewer than 24 business hours’ notice are charged the full session fee. If you cancel 24–48 business hours in advance, you may receive up to a 50% refund of the fee. This policy helps us maintain our commitment to punctual, uninterrupted care for everyone.
4. What should patients know about out-of-network benefits?
Even though we now accept insurance, some plans may classify us as out-of-network. If this applies to you, we encourage you to contact your insurance provider to confirm coverage details, such as deductibles and reimbursement rates. We’re also happy to provide superbills and any other necessary documentation to facilitate potential reimbursement.
5. What should a patient do if they need a doctor’s note or FMLA documentation?
We can provide a doctor’s note upon request after each session. For FMLA documentation, which often requires multiple assessments, we recommend starting with your primary care physician due to their existing familiarity with your health. However, we are happy to assist in coordinating or providing any additional paperwork you may need.
6. What types of mental health conditions do you treat?
Our specialties include:
• Mood Disorders (with psychoeducation, medication management, lifestyle modifications, and supportive therapy)
• ADHD
• Generalized Anxiety Disorder, Panic Disorder, and Social Anxiety
• PTSD
• Postpartum Depression/Anxiety and other Women’s Health issues
• Obsessive Compulsive Disorder
• Somatoform Disorders
• Sleep Disorders and Insomnia
• Adjustment Disorders
If your condition isn’t listed, please contact us so we can discuss your specific concerns before scheduling an appointment.
7. What treatment modalities do you use?
We take an integrative, evidence-informed approach that combines psychoeducation, medication management, supportive therapy, and lifestyle interventions. By tailoring treatments to each patient’s unique needs, we aim to improve both mental health and overall well-being.
8. How important is patient control and trust in treatment decisions, especially regarding medications?
Patient control, trust, and empowerment are central to our practice. We understand that some individuals have had negative experiences with medications in the past. By involving you in every step of the decision-making process and fully respecting your perspectives and preferences, we strive to ensure you feel safe, informed, and supported.
9. How does the practice ensure patient privacy and confidentiality?
We strictly adhere to HIPAA and other relevant privacy laws. While accepting insurance may require sharing certain information with payors, we maintain rigorous safeguards to protect your data. If you prefer an added layer of discretion, self-pay or out-of-network arrangements reduce the need for insurance-related disclosures.
10. How long does each therapy session last?
Initial consultations typically last 60–75 minutes to allow for a comprehensive assessment of your mental health. Follow-up sessions range from 20–50 minutes, depending on the complexity of your condition and the treatment plan you’re following.
11. How do you handle emergencies or after-hours situations?
If you’re experiencing an emergency or life-threatening situation outside our normal office hours, please call 911 or go to your nearest emergency room immediately. For urgent but non-emergency concerns, we aim to be accessible and will guide you on managing your symptoms until we can see you.
12. What is your policy on confidentiality and privacy?
We are committed to safeguarding your confidentiality. Your medical information is only shared with your explicit permission or in cases required by law (for example, if there is an imminent risk to your safety or that of others). We fully comply with HIPAA guidelines to ensure the security and privacy of your healthcare information.
13. How is progress measured and reviewed in treatment?
Progress is evaluated through regular follow-up appointments and ongoing assessments of symptoms and functioning. Treatment goals are established collaboratively, and adjustments are made based on how you respond to therapy, any side effects you experience, and other relevant factors. This continuous evaluation ensures that your care remains personalized and effective as your needs evolve.
Ready to schedule or need more information?
Contact us today to verify your insurance coverage or discuss self-pay options. We look forward to supporting you on your journey toward improved mental health.